Tenant Handbook

General Information

Report all emergencies to the appropriate local authorities first, by calling 911 for fire, police and/or ambulance, then to the Building Management office.  When calling this number, please provide the following information: suite number, floor, tenant name, person calling, phone number and the nature of the emergency.  After business hours, call 346-404-0480.  The local non-emergency number for fire, police and/or ambulance is 713.884.3131.  The Poison Center is 1.800.222.1222.

Below are some common-sense procedures that should be followed in almost every type of emergency.      

  • Remain calm.  Panic can cause more damage and/or injury in many cases than the emergency itself. 
  • Contact the appropriate party immediately and relate all pertinent information such as the exact location of the emergency, name and nature of emergency, etc. 
  • Do not add to the situation by exaggeration or by relating irrelevant or unsubstantiated statements. 
  • Do not become a spectator.  Head away from, not toward, the problem area.  Avoid getting in the way of emergency personnel. 
  • Follow the directions of those in charge. 
  • Remember, if it is decided to evacuate, use the appropriate areas designated for this purpose, remain calm and be courteous to others.

We strongly recommend that each tenant establish an internal procedure for handling emergency situations.  Appropriate representatives should be appointed and given the responsibility of coordinating emergency procedures in cooperation with the management office.  All employees should understand what your emergency coordinator’s role is during emergency situations.  The management office should have the name and telephone numbers (both during and after-hours) of the emergency coordinator.

The emergency coordinator should be familiar with the location of all emergency exits, equipment and telephone numbers of all emergency services.  The emergency coordinator for the building is the Chief Engineer.  The backup emergency coordinator is the Property Manager.   The emergency control center is the engineer’s office, which initiates all evacuation, facility shut-down procedures, and layouts needed to effect emergency action plans.  The Management Office should be aware of any special or unique situations within the tenant’s area such as:

  • Handicapped personnel 
  • Unusual working hours 
  • Special equipment or materials which would be either helpful or harmful in the event of an emergency 
  • Personnel with a history of health problems, such as heart conditions,    diabetes, etc.